Providing Government e-Services: An Extension of Applicability Check for Practitioners
Luc Lagrandeur, Denise Fortier

Communities are grappling with unanswered questions regarding how to best manage and deliver e-services both within City Hall and with their citizen-clients. Moreover, researchers have raised concerns about the relevance of information systems research for both the academic realm and for real-world practitioners. Accordingly, the goals of this study are twofold. First, we seek to understand the internal and external concerns that result from municipal governments offering online services. We do so by involving practitioners in the research process in order to generate research that will prove useful to them while helping researchers fill gaps between phenomena as they exist in practice and in the current state of academic knowledge. Second, we propose an extension to Rosemann and Vessey’s (2008) applicability check approach by offering an example of research focused on problems faced by practitioners who provide egovernment services.

Full Text: PDF     DOI: 10.15640/rcbr.v5n1a2